Refund policy.Clear conditions, no small print.

1. In short

• Not activated yet? Full refund, no questions asked.
• Activated and something is wrong on our side? We fix it first — and if we can't, we make it right.
• Try the free 24-hour trial before you buy, on your own device and connection.

2. Before activation

If your login has not been activated yet, you can cancel your order and receive a full refund to your original payment method. Ask within 24 hours of ordering for the fastest processing.

3. After activation

Once your login is active, our team works with you to solve any issue — most are fixed in minutes. If a problem on our side cannot be resolved within 48 hours of your report, we will offer you an extension of your plan or a partial refund for the unused time, at your choice.

4. What isn't covered

• a change of mind after your login has been activated and used;
• problems caused by your device, internet connection or a third-party player app;
• fees charged by third parties (for example app activation fees or bank charges);
• reseller credits once your reseller panel has been created.

5. How to ask for a refund

Send us your order details on WhatsApp or by email at support@iptvvnorth.ca. Approved refunds are issued to the original payment method, usually within 5–10 business days depending on your bank or payment provider.

6. Chargebacks

Please contact us before opening a dispute with your bank — we answer quickly and it's the fastest way to sort things out. Logins linked to a chargeback are suspended while the dispute is open.

7. Your legal rights

This policy does not limit any rights you have under the consumer protection laws of your province.